FAQ

What types of diagnostic tools do you offer?
We offer a wide range of automotive diagnostic tools, multi-brand diagnostic scanners, diagnostic software, and OBD-II adapters.

Are your tools compatible with my vehicle?
Diagnostic tools are typically compatible with most vehicles manufactured after 1999-2024 (with OBD-II support) as well as many earlier models. However, we recommend checking compatibility with your specific make and model before making a purchase.

What is the shipping time?
You can find out more about the time and method of delivery in the "Shipping policy" section or click here

What payment methods do you accept?
We accept various forms of payment, including  PayPal, credit cards, debit cards, (Visa, MasterCard, American Express, Apple Pay). More information about available payment methods can be found on the checkout page.

How do I check my order status?
Write to support@autoscanmate.com customer support by email:
support@autoscanmate.com
To make your request even easier, please have your order number ready.

How can I reach your customer support team?
You can reach our customer support team via email, through the contact form on our website, chat, email or by phone. We're ready to answer all your questions and assist you with any issues.

Safe shopping guarantee
You can safely enter your credit card number at autoscanmate.com via our secure server. This server encrypts all submitted information.

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards. For more insight, you may also want to read our Privacy Policy

 
For any issues, please contact our customer service team at:

IĮ Anvar Sartbaev
37063514346
Naujakurių g. 9, Vilnius, 10220, Lithuania